FAQ 2013

FM2013.JPEG
Frequently Asked Questions

Contents

[edit] Activation via Steam

Download the Steam client here
- Install Steam on your computer
- Once installed, open up Steam
- Go to +ADD A GAME at the bottom-left of the window
- Then select Activate a product on Steam
- Enter your pre-release Activation Code
- Steam should now download your game.

[edit] Offline Mode

Football Manager 2013 will need Internet access for its activation process because Steam is a network-based platform. FM2013 customers that do not want Steam to connect to Internet can launch the Steam client in "Offline Mode|" after installation. Internet access after installation of the game will only be needed to apply game patches or Steam updates, play network games or use any of the uploading features included in FM2013.

We have outlined below the steps to set Steam to Offline Mode.

1) Start Steam whilst being connected to the Internet - make sure that the "Remember my password" box on the login window is checked.
2) Verify that all game files are completely updated and that there are no current downloads on Steam ("View" -> "Downloads")
3) Launch the game(s) you would like to play offline to verify that there are no further updates to download. Shut down the game(s) and return to Steam once you have confirmed that the game(s) can be played.
4) Go to "Steam" -> "Settings" to ensure that the "Don't save account credentials on this computer"option is NOT selected 5) Click on the top left "Steam" menu and select "Go Offline".
6) Select "Restart in Offline Mode". This will restart the Steam client and it will no longer connect to Internet when it is launched.

If you would like to reconnect Steam to the Internet in the future to download game updates, activate new products or play multiplayer modes on your games, please select "Go Online" from the top left "Steam" menu.

[edit] Minimum Specifications

1. System Requirements

Your computer must meet the following system requirements to run this game. The game may not run, or you may experience decreased performance on computers that do not fulfil these requirements.


Synopsis of PC Hardware requirements

OS
Windows XP/Vista/W7/W8
Processor
XP : 1.6GHz or Faster
Vista/W7/W8 : 2.2GHz or Faster

  • Supported Processors: Intel Pentium 4, Intel Core Family, AMD Athlon

Memory
XP/Vista/W7/W8 : 1.0GB RAM
Hard Drive Space
2GB
DVD-Drive
4x Speed
Video Card
128MB**
Supported Chipsets : (see below)
Sound Card
DirectX 9.0c compatible
Directx
Version 9.0c (included)
LAN
TCP/IP compliant
Input
Keyboard, Mouse

    • Supported Chipsets - Nvidia FX 5900 Ultra or greater; ATI Radeon 9800 or greater; Intel 82915G/82910GL or greater.

A fully DirectX 9 compliant graphics card is required.
Earlier cards may only display 2D Match Viewer Mode and are not supported.
Earlier cards may require the DirectX 9.0 SDK is installed to run the game. This can be downloaded from the following website.
Laptop versions of these chipsets may work but are not supported.

[edit] Beta Version not updating

If you're certain you've got the correct code (and if you've got a boxed version you've entered the code off the back of the manual) and your game hasn't updated, please try restarting Steam.

If that still doesn't work, please try the following:
Completely exit from the Steam client.
Go to C:\Program Files\Steam (or the Steam directory that was specified during installation).
Locate ClientRegistry.blob and rename this file to ClientRegistryOld.blob.
Restart Steam to allow the file to be recreated.
Launch game

[edit] XML Parsing Errors

If you encounter an XML parsing error try deleting the Football Manager Settings folder as detailed below: First of all you need to turn on the hidden files and folders:

Windows XP:
1. Open Folder Options in Control Panel.
• Click Start and then click Control Panel.
• Click Appearance and Themes, and then click Folder Options.
2.On the View tab, under Hidden files and folders, click Show hidden files and folders.

Windows Vista and Windows 7:
1. Open Folder Options in Control Panel.
Click Start, and then click Control Panel,
Click Appearance and Personalization, and then click Folder Options.
2. On the View tab, under Hidden files and folders, click Show hidden files and folders.

Windows 8:
1. Open Windows Explorer.
From Desktop Mode move the mouse cursor to the exact lower left corner until the small start window appears:

Right click on the Start window

Click on Windows Explorer

2. On the View tab from the top, select Hidden Items.

One your hidden files and folders are enabled delete the following folders:

Windows XP:
My Computer -> Local Disk (C:) -> Documents and Settings -> Application Data -> Sports Interactive -> Football Manager 2012 -> Settings
Windows Vista /Windows 7:
Computer -> Local Disk (C:) -> Users -> AppData -> Roaming -> Sports Interactive -> Football Manager 2012 -> Settings Windows 8
Windows Explorer -> Computer -> Local Disk (C:) -> Users -> AppData -> Roaming -> Sports Interactive -> Football Manager 2012 -> Settings
Please note that depending on the type of XML error, there is a possibility that saved progress may be lost.
Once deleted restart your computer and try launching the game again.

[edit] Network Game issues

1) Uninstall Hamachi as this may cause conflict with the Steam network games.

2) The host hosting the game should try having a unique "Server Name" so that their friends can find it by searching for the Server Name.

3) Try changing Download Region in Steam -> Settings -> Downloads + Cloud -> Change Region. Make sure you are all set to the same region.

4) If there are still issues with connecting, try reinstalling the network card driver, as directed by this http://www.myaccount.charter.com/customers/support.aspx?supportarticleid=2264 link.]

5) Still no luck, try the following from Steam's knowledge base.

[edit] How to run in offline mode

Once Football Manager 2013 has been installed and activated you can put STEAM into Offline Mode as instructed below:

1) Start Steam online - make sure the Remember my password box on the login window is checked.
2) Verify that all game files are completely updated - you can see the update status for a game under the Library section (when the game shows as 100% - Ready it is ready to be played in Offline Mode)
3) Launch the game you would like to play offline to verify that there are no further updates to download - shut down the game and return to Steam once you have confirmed that the game can be played.
4) Go to Steam > Settings to ensure the ‘Don't save account credentials on this computer’ option is not selected.
5) From the main Steam window, go to the Steam menu and select Go Offline.
6) Click Restart in Offline Mode to restart Steam in Offline Mode.

[edit] Verifying Cache

1. Load Steam.
2. From the Library section, right-click on the game and select Properties from the menu.
3. Select the Local files tab and click the ‘VERIFY INTEGRITY OF GAMECACHE…’ button.
4. Steam will verify the game's files - this process may take several minutes.
5. Once the process is completed, the Check Window will automatically exit.
6. We recommend verifying your cache twice to make sure all files are fully downloaded.

[edit] Installing the Editor

Please Make Sure you have downloaded Football Manager 2013 before downloading the editor.

You need to download it separately through Steam. It can be found in the Tools section within Steam. To get to it do the following;

Open Steam -> Library -> All Games -> Tools -> Football Manager 2013 Editor. And then Install”.

The initial run may require to install direct X files.

Resource Archiver:

You need to download it separately through Steam. It can be found in the Tools section within Steam. To get to it do the following;

Open Steam -> Library -> All Games -> Tools -> Football Manager 2013 Resource Archiver. And then Install”.

The initial run may require to install direct X files.

[edit] Deleting the Editor Cache

First of all you need to turn on hidden files and folders.

XP:
My Computer
'Tools'
'Folder Options'.
The go to the 'View' tab and select 'Show hidden files and folders'

Windows Vista and Windows 7:
My Computer
'Organize'
'Folder and Search Options'.
The go to the 'View' tab and select 'Show hidden files and folders'

Windows 8:
Open Windows Explorer.
From Desktop Mode move the mouse cursor to the exact lower left corner until the small Start window appears:

Right click on the Start window
Click on Windows Explorer
On the View tab from the top, select Hidden Items.
Once this is done, follow the instructions below:

Windows XP:
1. Open “My Computer”
2. Navigate to : “Documents and Settings\\Application Data\
4. Go into the “Sports Interactive” Folder
5. Go to the “Editor 2013” Folder.
6. Delete the 'cache' Folder found inside here.

Windows Vista and Windows 7:
1. Click “Start”
2. Click your username on the Start Menu
3. Click on “AppData” and then “Roaming”
4. Go into the “Sports Interactive” Folder
5. Go to the “Editor 2013” Folder.
6. Delete the 'cache' Folder found inside here.

Windows 8
1. Click “Start”
2. Click your username on the Start Menu
3. Click on “AppData” and then “Roaming”
4. Go into the “Sports Interactive” Folder
5. Go to the “Editor 2013” Folder.
6. Delete the 'cache' Folder found inside here.

[edit] Editor Troubleshooting

If you installed the FM2013 Editor before installing FM2013 please uninstall the editor and re-install. Hopefully this will fix any issue.

If you are having one of the following issues can you please try steps below to fix your issue.

- When Loading Editor get error “Editor has stopped working”
- When loading the editor nothing happens
- The Editor crashes on launch
- You get Font errors on launching the editor
- Get error “"You can't open the application Editor because it is not supported on this type of Mac"
- Upon loading the editor you get a green screen and the editor cannot be used successfully.

Step 1

- Delete your cache and reload the editor.

How do I delete my Cache files?

First of all you need to turn on hidden files and folders.

XP:
My Computer
'Tools'
'Folder Options'.
The go to the 'View' tab and select 'Show hidden files and folders'


Windows Vista and Windows 7:
My Computer
'Organize'
'Folder and Search Options'.
The go to the 'View' tab and select 'Show hidden files and folders'

Windows 8:
Open Windows Explorer.
From Desktop Mode move the mouse cursor to the exact lower left corner until the small Start window appears:

Right click on the Start window
Click on Windows Explorer
On the View tab from the top, select Hidden Items.
One your hidden files and folders are enabled delete the following folders:
Once this is done, follow the instructions below:

Windows XP:
1. Open “My Computer”
2. Navigate to : “Documents and Settings\\Application Data\
4. Go into the “Sports Interactive” Folder
5. Go to the “Editor 2013” Folder.
6. Delete the 'cache' Folder found inside here.

Windows Vista and Windows 7:
1. Click “Start”
2. Click your username on the start Menu
3. Click on “AppData” and then “Roaming”
4. Go into the “Sports Interactive” Folder
5. Go to the “Editor 2013” Folder.
6. Delete the 'cache' Folder found inside here.

Windows 8
1. Click “Start”
2. Click your username on the start Menu
3. Click on “AppData” and then “Roaming”
4. Go into the “Sports Interactive” Folder
5. Go to the “Editor 2013” Folder.
6. Delete the 'cache' Folder found inside here.

Step 2- If the above did not work can you try deleting your cache, uninstalling FM2013 Editor, restarting your computer and then re-installing the Editor.

Step 3

- If neither of the above has worked can you try verifying integrity of game cache on FM2013 and then repeat Step 2.

[edit] Credit

This FAQ originated on the FM13 Forum here.

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